FAQ

Ketoret Captial was founded to help people and organizations make confident decisions when it comes to building, managing and growing their wealth. We are an independent firm*, meaning we do not report to a corporate headquarters whose agenda puts shareholders ahead of clients. Our independence gives us the freedom and flexibility to tailor our recommendations by accessing unlimited solutions from industry-leading sources, including banking, lending, investments, financial planning, and estate planning.

* Ketoret Capital is a DBA of Sanctuary Securities, Inc. and Sanctuary Advisors, LLC; however, we own 100% of our independent firm. To provide our clients with the services we offer, we are Registered Representatives of Sanctuary Securities Inc. (Member FINRA, SIPC) and Investment Advisor Representatives of Sanctuary Advisors, LLC, an SEC Registered Investment Adviser.

First and foremost, you will benefit from the collaborative approach we take in helping you identify your values and pursue your goals and dreams.  “Our new firm will have full cross-border capabilities for the needs of our global clients”

• Access to a Broader Marketplace: Because we’re independent and own our own firm, we work in an open architecture, which means that we can access practically any financial product, solution or investment vehicle that we believe fits with your financial plan.
• Robust Planning Solutions: We will be using advanced planning software from eMoney. This tool has robust capabilities that will allow you, and our team, to view, in real time, your complete financial picture, including assets held at other firms. eMoney also has a secure, user-friendly “Vault” which enables you to safely store important documents, such as trusts, wills, tax filings, insurance documents, titles, etc. You will be able to choose to share the uploaded documents with our team, in cases where it is helpful for us to have access to them.
• Cross-Border Capabilities: Specializing in the needs of our global clients, we now will be able to provide solutions for offshore clients or those with international interests.
• Exceptional Client Service: With your best interests as our only agenda, our team is free to focus exclusively on addressing your individual service needs. We are proactive in our communication with you, building on the foundation of our regularly scheduled wealth review meetings.

Legally, we were not permitted to do so. While we would have enjoyed the opportunity to share our plans with you in advance, legal considerations and contractual restrictions prevented us from initiating any communication with our clients. As investment professionals, we are committed to respecting and abiding by those covenants, even though it was personally challenging to not have the ability to speak with you beforehand.

We are able to leverage the technology, tools, and standardized processes available through Sanctuary Wealth that help maximize scalability and manage risk so that we can reinvest time where it matters most—with clients like you. By partnering with Sanctuary, we are able to deliver operational excellence, maintain a strong culture of compliance, and offer a robust cybersecurity program, which will safeguard the information clients entrust to our guidance. Sanctuary also empowers its partner firms with access to a vibrant community of like-minded, elite independent financial advisors. The advisors in this peer group share best practices and we can tap into our community’s intellectual capital to deliver more specialized expertise – and investment opportunities – to Ketoret Capital’s clients.

The safety and security of your assets is of great importance to us. With that in mind, and after a rigorous due diligence process, we have selected BNY Mellon Pershing as our Custodian. Pershing is an industry leader in clearing and custody services with over $2.0 trillion in global client assets representing seven million investor accounts worldwide. Pershing is owned by BNY Mellon, which is the longest standing operating bank in the U.S., surpassing 235 years. With over $41 trillion in assets under custody, BNY Mellon is the largest custodian in the world by a significant margin. Pershing provides clearing and custody services in 65 global markets, with execution services in over 60 markets globally and facilitating the trading and conversion of 50 currencies. Lastly, BNY Mellon’s private banking services and solutions, including best-in-class depository and lending solutions combined with a flexible, open-architecture platform, provided the confidence that we can deliver and implement our client-first service model and approach.

No, the fees we charge as your investment advisor will be the same as they are today. You will benefit from what our new firm can now access on your behalf: best-in-class products, services, and technologies that weren’t available in our previous environment. In fact, you will be happy to know that, with Pershing as our new custodian, there will be no transfer fees, ATM fees (at any ATM), or account maintenance fees.

Once you sign the account opening and transfer documents found in the welcome packet we send, we will submit a request to our prior firm to begin the transfer process. The transfer process usually takes 5 to 10 business days to complete. We will monitor your accounts daily for progress and confirm to you once all assets have been transitioned and are posted to your account at Ketoret Capital. We will then work with you to re-establish any recurring payments and other transfers you may currently have.

You will be able to view your assets by utilizing the Client Login section of our website www.ketoretcap.com. Once you log in, you will have the same type of access to all of your accounts and the ability to utilize services as you have been accustomed to. You can also install the Pershing NetXInvestor app on your mobile device to view your assets and account activity, and access certain services, such as depositing checks into your accounts.

The core strategies we use to manage your assets will not change, and of course, our investment management solutions are always specifically tailored to your risk parameters, timeline, and long-term objectives. What will improve, however, are certain capabilities, including our enhanced interactive financial planning, as well as broader access to more investment products and strategies, created by working in an open architecture environment.

You’re under no obligation to move your banking accounts as part of this transition. However, as we are now an independent team, we have the ability to go out in the marketplace on your behalf to identify comparable or better options than your current situation. We can advise you on what is the best banking relationship solution specifically for your needs – whether with a local, regional or national bank.

Our new office is located at:
199 S. Addison, Suite 107A, Wood Dale, IL 60191

Here is our updated contact information:

Kirill Vorobeychik, CPFA^® | (312) 312-3151 | [email protected]
Mary Teresa Roberto | (312) 312-3153 |[email protected]
Susan L Wolfe | (312) 312-3152 | [email protected]

The first step is for our team to “re-profile” you, meaning we need to recreate certain account documentation. As we discussed, we were not permitted to take any client information during our exit. Once your new profile is completed, either a DocuSign email will be sent to you or a New Account Packet will be mailed to your home address – whichever you prefer. We sincerely believe that the opportunity to continue a longstanding relationship with us – with our personal, proven commitment to your individual needs, combined with the newly available benefits of our independent firm – will outweigh any temporary inconvenience posed by the transition itself. The total process will take approximately two weeks from the time we complete your profile information.